FREQUENTLY ASKED QUESTIONS

Pre-ordered items are priority dispatches and are generally shipped within 10-15 business days upon successful online transaction. However, shipping time may vary due to circumstances beyond our control. Please check the pre-order page of the item you wish to purchase to know more.

Yes. If you order on-hand items together with your pre-orders, the on-hand ones will be dispatched first. All pre-ordered products are clearly marked in your Orders page.

COD option is not available for pre-orders. We accept Credit card payments and cash deposits via our BDO and BPI accounts.

Yes, you may still change your delivery address. Just inform us as soon as possible. However, it is still best to make sure you have filled in the correct delivery information upon placing an order.

No. In the event of product price adjustment prior to delivery, the price of paid orders will not be affected.

Exchange requests are welcome within 1-3 working days. You may send back the item/s to our address within the said period.

Order cancellation is only allowed if the shipping time has already exceeded 21 business days. Refund will be processed within 1-3 business days.